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Return to shopReturns + Refunds
A. Return Eligibility
We accept returns if:
1. Requested within 7days of delivery
2. Product is unused and in original packaging
3. Includes invoice and accessories
B. Non-Returnable Items
Typically excluded:
1. Prescription lenses (unless defective)
2. Customized eyewear
3. Accessories
4. Contact lenses (if opened)
C. Damaged/Defective Products
If you receive a defective item:
1. Notify within 24 hours of delivery
2. Provide photos and videos of unboxing reflecting defects.
3. Replacement/refund subject to verification
D. Refund Process
1. Refunds processed within 10 business days
2. Original payment method used
3. Shipping charges may be non-refundable
E. Exchanges
If you receive a defective item:
Manufacturing defects as per terms of Damaged/ Defective Products.
F. Return Shipping
1. For products with Bifocals lens and Progressive lens fitted in them,
cannot be returned.
2. Our courier partner will collect the order from the provided address.
Shipping charges to return the product will be applicable.
CANCELLATION POLICY
Cancellation By Lenzio:
1. At Lenzio, we strive to provide a seamless shopping experience; however,
there may be certain circumstances where we are unable to accept an order.
Therefore, we reserve the right, at our sole discretion, to refuse or cancel
any order.
2. This may include situations such as limited availability of the product,
pricing or product information errors, issues identified by our fraud
avoidance department, or any other reason identified by Lenzio for not
accepting the order.
3. In some cases, we may request additional information before accepting an
order. If your order is fully or partially cancelled, or if we require additional
information, we will promptly notify you.
CANCELLATION BY CUSTOMER:
1. As a valued customer, you have the option to cancel your order before it is
shipped to the designated destination. Registered customers can easily
track their order status using the “Track Order” option available on our
website, https://____________________________/trackorder.
2. Once we receive your cancellation request, we will initiate the refund
process. The refund amount will be credited back to your account using the
same payment mode used for the transaction. Rest assured, if a transaction
fails after the amount has been deducted from your account, we will refund
the amount to your account as soon as possible.
3. We value your satisfaction and strive to address any concerns or issues
promptly. If you have any questions or require further assistance regarding
cancellations, please don’t hesitate to contact our dedicated customer
support team.
4. Please note that our cancellation policy is designed to ensure a fair and
transparent process for all our customers.